Returns & Exchanges
At SURI, we want you to love every piece you wear, but if something isn't quite right, we accept returns on unworn items within 30 days of delivery. Our streamlined process ensures your exchange or refund is handled with the same care we put into our fashion collections.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all SURI tags attached to ensure they remain protected during transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing